Privacy Policy

Version: 1.0  |  Last Updated: November 12, 2026

1. Introduction

Welcome to Caswino ("we", "us", "our"), operated through the website caswino88.casino (the "Platform"). We are committed to protecting the personal information of every individual who visits, registers on, or interacts with our Platform. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, with whom we share it, and what rights you hold regarding your information.

This document applies to all users of caswino88.casino, including registered account holders and visitors who have not yet created an account. By accessing or using our Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform immediately.

This Privacy Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and Caswino.

2. Data We Collect

We collect different categories of personal data depending on how you interact with the Platform. All data collection is carried out on a lawful basis and is limited to what is strictly necessary for the stated purpose.

2.1. Data You Provide Directly

When you register an account, verify your identity, make a deposit, or contact our support team, you may provide us with the following:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification documents (e.g., Philippine passport, SSS ID, driver's licence, or voter's ID).
• Contact Data: Email address, mobile phone number, and residential address.
• Financial Data: Payment method details including e-wallet identifiers (GCash, Maya/PayMaya), bank account numbers (BDO, BPI, UnionBank, PNB), card details (Visa, Mastercard), cryptocurrency wallet addresses (BTC, ETH, USDT), or prepaid card references (Paysafecard). We do not store full card numbers on our servers; payment data is handled via PCI-DSS-compliant processors.
• Account Credentials: Username and encrypted password.
• Responsible Gaming Data: Any deposit limits, self-exclusion requests, or cooling-off periods you set, as described in our Responsible Gaming Policy.
• Communications Data: Records of correspondence with our support team via email, live chat, or other channels.

2.2. Data Collected Automatically

When you visit or use the Platform, our systems automatically gather certain technical information:

• Device & Technical Data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage Data: Pages visited, time spent on each page, links clicked, game sessions played, bet amounts, and navigation paths through the Platform.
• Log Data: Server access logs, error reports, and timestamps associated with account activities such as logins, deposits, withdrawals, and game launches.
• Location Data: Approximate geographic location derived from your IP address, used to verify that you are accessing the Platform from a permitted jurisdiction.

2.3. Data from Third Parties

We may receive supplementary personal data from third-party sources where permitted by applicable law, including identity verification agencies, payment processors, fraud detection partners, and publicly available government databases. Such data is used solely to verify your identity, prevent fraud, and comply with regulatory obligations.

3. How We Use Your Data

Caswino uses personal data for clearly defined and legitimate purposes. We do not sell personal data to third parties for their own marketing purposes. The primary ways in which we process your information are set out below.

3.1. Account Management and Service Delivery

We use identity, contact, and credential data to create and maintain your account, authenticate your logins, process deposits and withdrawals, deliver gameplay services, and provide customer support. This processing is essential for the performance of our contract with you as described in our Terms & Conditions.

3.2. Identity Verification and Fraud Prevention

We are required to verify the identity of all registered players before processing significant financial transactions. This Know Your Customer (KYC) process involves checking your documents against third-party databases. We also monitor account activity for signs of fraudulent behaviour, money laundering, or other illicit conduct. Players must be at least 21 years of age to register, and age verification is a mandatory component of our compliance process.

3.3. Financial Transactions

Financial data is processed to facilitate deposits and withdrawals in Philippine Peso (PHP), execute currency conversions where applicable, and maintain accurate transaction records. Payment processing is carried out in partnership with regulated payment service providers.

3.4. Legal and Regulatory Compliance

We process personal data as required to fulfil our legal obligations, including responding to lawful requests from regulatory authorities, maintaining mandatory records, and enforcing self-exclusion or responsible gaming measures adopted through the Responsible Gaming Policy.

3.5. Marketing and Personalisation

With your prior consent, we may use your contact data and usage data to send promotional offers, bonuses, newsletters, and personalised game recommendations. You may withdraw this consent at any time by contacting us at support@caswino88.casino or by using the opt-out link present in every marketing communication.

3.6. Platform Improvement and Analytics

Aggregated and anonymised usage data is analysed to understand how players interact with the Platform, identify technical issues, improve user experience, and develop new features. This analytics activity does not involve identifying you as an individual.

4. Legal Bases for Processing

Every processing activity we carry out rests on one or more recognised legal bases. The table below summarises the principal legal bases we rely upon and the categories of processing activity they support.

Where we rely on legitimate interests, we conduct a balancing assessment to confirm that our interests do not override your fundamental rights and freedoms. Where we rely on consent, you retain the right to withdraw it at any time without affecting the lawfulness of processing that occurred before withdrawal.

5. Data Sharing & Third Parties

Caswino does not sell, rent, or trade personal data. We may, however, share your information with carefully selected third parties under strict contractual conditions and solely for the purposes described in this Policy.

5.1. Categories of Recipients

• Payment Processors & E-Wallet Providers: GCash, Maya, GrabPay, Visa/Mastercard network acquirers, bank transfer intermediaries, and cryptocurrency payment processors receive transactional data necessary to execute your payments.
• Identity Verification Agencies: Third-party KYC providers receive identity and document data to validate your age, identity, and address.
• IT Service Providers: Cloud hosting, data storage, and cybersecurity vendors who process data on our behalf under data processing agreements that require them to maintain confidentiality and security.
• Fraud Prevention & Risk Analytics Partners: Specialised services that help us detect and prevent fraudulent or illegal activity on the Platform.
• Gaming Software Providers: Game developers who power our casino games may receive limited technical data (e.g., session identifiers) to deliver game functionality.
• Regulatory & Law Enforcement Authorities: We may disclose personal data when required to do so by law, court order, or at the request of competent regulatory bodies.
• Professional Advisors: Lawyers, auditors, and compliance consultants who are bound by professional secrecy obligations.

5.2. Affiliate and Marketing Partners

If you arrived at Caswino through an affiliate link, we may share limited technical information (such as a registration event or deposit confirmation) with that affiliate partner solely for commission calculation purposes. No sensitive personal data is shared in this context. All affiliate partners are contractually bound to process data only for the specified purpose.

5.3. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity. We will notify you of any such transfer and ensure that your data continues to be protected under equivalent standards.

6. Cookies & Tracking Technologies

Caswino uses cookies and similar tracking technologies (such as web beacons and pixel tags) to operate and improve the Platform, remember your preferences, and serve relevant content. This section explains what we use and how you can manage your choices.

6.1. Types of Cookies We Use

• Strictly Necessary Cookies: Essential to the operation of the Platform. They enable core functions such as account login, session management, and security protections. These cookies cannot be disabled without severely impairing your experience.
• Performance & Analytics Cookies: Collect anonymous data about how visitors navigate the Platform, which pages are most visited, and where errors occur. This data helps us improve Platform performance and user experience.
• Functional Cookies: Remember your preferences, such as language settings, preferred game categories, and display options, so you do not need to reconfigure them on each visit.
• Marketing & Targeting Cookies: Used, with your consent, to deliver personalised promotional offers and to measure the effectiveness of marketing campaigns. These may be set by third-party advertising partners.

6.2. Managing Your Cookie Preferences

You can manage or withdraw consent for non-essential cookies at any time through the cookie consent banner displayed on your first visit to the Platform. You may also configure your browser to block or delete cookies; please note that doing so may limit certain features of the Platform. For more information on managing cookies, refer to your browser's help documentation.

7. Data Security

Caswino applies industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to, the following:

• Encryption: All data transmitted between your device and our servers is protected using TLS (Transport Layer Security) encryption. Sensitive data at rest, including financial records and identity documents, is stored using AES-256 encryption.
• Access Controls: Personal data is accessible only to authorised personnel on a strict need-to-know basis. Access rights are regularly reviewed and revoked upon role changes or termination of employment.
• Firewalls and Intrusion Detection: Our infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection and prevention systems.
• Vulnerability Assessments: We conduct regular security audits, penetration testing, and vulnerability assessments to identify and remediate weaknesses proactively.
• Incident Response: We maintain a documented data breach response plan. In the event of a breach affecting your rights and freedoms, we will notify you and relevant authorities within the timeframes required by applicable law.

While we implement robust security practices, no system is entirely immune to risk. You are responsible for keeping your account credentials confidential and for notifying us immediately at support@caswino88.casino if you suspect unauthorised access to your account.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The key retention principles are:

• Active Accounts: Data is retained for the full duration of your account relationship with us.
• Closed Accounts: Following account closure, we retain identity, financial, and transaction records for a minimum of five (5) years to comply with anti-money laundering (AML) and financial record-keeping obligations.
• Marketing Data: Contact data used for marketing purposes is retained until you withdraw your consent or unsubscribe, after which it is deleted or anonymised within thirty (30) days.
• Technical Logs: Server logs and usage data are typically retained for up to twelve (12) months, unless a longer period is required for security investigations or legal proceedings.
• Self-Exclusion Records: Records of responsible gaming measures, including self-exclusion requests, are retained for the duration of the exclusion period and for a minimum of five (5) years thereafter to prevent re-registration in violation of the exclusion.

When personal data is no longer needed, it is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual.

9. Your Rights

As a user of the Platform, you hold specific rights with respect to the personal data we process about you. We are committed to honouring these rights promptly and without undue delay. The rights described below apply to the extent permitted by applicable data protection law.

9.1. Right of Access

You have the right to request a copy of the personal data we hold about you, together with information about the purposes for which it is processed, the categories of data concerned, and the recipients to whom it has been or will be disclosed. We will provide this information in a clear, structured format within thirty (30) days of a valid request.

9.2. Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay. You may update basic account information directly through your account settings panel; for more complex corrections, please contact our privacy team.

9.3. Right to Erasure ("Right to be Forgotten")

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. This right is subject to overriding legal obligations — for example, we are not able to delete transaction records that we are legally required to retain for AML compliance purposes.

9.4. Right to Restriction of Processing

You have the right to request that we restrict the processing of your data in certain circumstances, such as when you contest the accuracy of the data or when you have objected to processing and a determination is pending. During a restriction period, we will store your data but not actively use it for other purposes.

9.5. Right to Data Portability

Where processing is based on your consent or on a contract with you, and is carried out by automated means, you have the right to receive the personal data you provided to us in a structured, commonly used, and machine-readable format (e.g., JSON or CSV). You may also request that we transmit this data directly to another controller where technically feasible.

9.6. Right to Object

You have the right to object to processing that is based on our legitimate interests or on the performance of a task in the public interest, including profiling for direct marketing purposes. If you object to direct marketing, we will cease processing your data for that purpose immediately and without the need to justify your objection.

9.7. Rights Related to Automated Decision-Making

Where we use automated decision-making processes that produce legal or similarly significant effects on you — for instance, automated fraud detection that results in account suspension — you have the right to request human review of such decisions, to express your point of view, and to challenge the outcome. We will explain the logic involved and the significance of the decision upon request.

9.8. Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before the withdrawal. To withdraw consent for marketing communications, use the unsubscribe link in any email we send, or contact us directly.

9.9. How to Exercise Your Rights

To submit a data rights request, please contact our Privacy team at privacy@caswino88.casino. We will respond within thirty (30) days of receipt. We may ask you to verify your identity before processing your request to ensure that personal data is not disclosed to an unauthorised party. In complex cases, the response period may be extended by up to two additional months; we will notify you of any extension within the initial thirty-day period.

If you are unsatisfied with the way we have handled your request or any aspect of our data processing, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

10. International Data Transfers

To deliver a reliable and high-quality service, Caswino may transfer your personal data to servers, service providers, or business partners located outside the Philippines. Such transfers may occur when we use cloud hosting providers, payment processors, or identity verification services headquartered in other countries.

Whenever personal data is transferred internationally, we implement appropriate safeguards to ensure that your data receives a level of protection equivalent to that which applies within the Philippines. These safeguards may include:

• Contractual clauses that impose binding data protection obligations on the recipient;
• Transfers only to countries or organisations that have been recognised as providing an adequate level of data protection;
• Binding corporate rules where transfers occur within a corporate group; and
• Other legal mechanisms permitted under applicable data protection law.

You may request information about the safeguards we have put in place for any specific international transfer by contacting us at privacy@caswino88.casino. Where the law permits, we will provide you with a copy or summary of the applicable safeguard arrangements.

11. Minors

Caswino strictly prohibits use of the Platform by individuals under the age of 21 years, which is the minimum legal gambling age applicable in the Philippines. We do not knowingly collect or process personal data from persons below this age threshold.

As part of our account registration and KYC process, we require all users to confirm their date of birth and to submit valid government-issued identification. If we discover or have reason to believe that a person under 21 has provided us with personal data or has gained access to the Platform, we will immediately suspend the relevant account, delete the data in question, and void any associated transactions.

Parents and guardians who believe that a minor in their care may have created an account on caswino88.casino are encouraged to contact us immediately at support@caswino88.casino so that we can take swift corrective action. For additional guidance on preventing underage access, please refer to our Responsible Gaming Policy.

12. Changes to This Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes, we will:

• Update the Last Updated date at the top of this document;
• Post a prominent notice on the Platform informing you of the change; and
• Where required by law or where the changes significantly affect your rights, send you a direct notification via the email address registered to your account.

Your continued use of the Platform after the revised Policy has taken effect constitutes your acceptance of the updated terms. If you disagree with any changes, you may close your account and cease using the Platform. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which Caswino handles your personal data, you may reach our teams through the following channels:

We aim to acknowledge all privacy-related enquiries within two (2) business days and to provide a full response within thirty (30) calendar days. For the fastest resolution, please include your registered email address, a brief description of your query, and — where relevant — the specific right you wish to exercise.

13.1. Responsible Gaming Support Resources

Caswino is committed to player wellbeing. If you or someone you know is experiencing difficulties related to gambling, the following organisations offer confidential support in the Philippines:

• PAGCOR National Problem Gambling Helpline (NPGH) — 24/7 hotline staffed by trained counsellors. Phone: (02) 8248-9568 | Website: www.npgh.ph | Email: info@npgh.ph
• Gamblers Anonymous Philippines (GA Pilipinas) — Peer-support recovery groups for individuals with gambling problems. Phone: 0917-509-4080 | Email: info@gaphilippines.org
• Gam-Anon Philippines — Support community for families and friends of people affected by problem gambling. Phone: 0995-110-1327 | Email: reachout@gam-anonphilippines.org
• Seagulls Flock Organization Inc. (SFO) — Non-profit providing evidence-based counselling, referrals, and rehabilitation services for problem gambling and substance-related concerns in the Philippines.
• PAGCOR Responsible Gaming & Self-Exclusion Portal — Online self-exclusion and responsible gaming resources managed by the Philippine Amusement and Gaming Corporation. Website: www.osea.pagcor.ph

For detailed information about the responsible gaming tools available on our Platform — including deposit limits, session timers, cooling-off periods, and self-exclusion — please visit our dedicated Responsible Gaming Policy page.